A 120 Hz panel does not make every programme or game run at 120 frames per second. The source and connection must also support the mode you want.
Knowledge & guides
Information to help you understand devices, setup and how to contact support.
Measure the distance from your usual seat to the TV position, then consider viewing angle, wall space and how you watch. A room photo cannot establish a universal ideal size.
A display technology name is only a starting point. Compare brightness, contrast, viewing angle and reflections on the exact models in the lighting conditions of your room.
“No Signal” alone does not mean the TV is damaged. Check the selected input and external device first, then test the cable and port one step at a time.
HDR format support on a TV label does not guarantee a better result in every scene. The format, source material and the display’s capabilities all affect what you see.
Find out when HDMI 2.0 is enough, when HDMI 2.1 or 2.2 features matter, and how to choose the right port and cable for video, gaming and sound.
First identify whether audio arrives before or after the picture, and whether the problem also occurs through the TV speakers. That narrows the source before you change sync settings.
A TV showing the Wi-Fi network is not proof that internet access works. Test another device on the same network, then compare with a phone hotspot to isolate the source.
Full storage does not mean you should delete everything or reset the TV. Start with unused apps, and distinguish clearing temporary cache from deleting an app’s saved data.
If one app closes while others work, start with that app. Move from restart and update to clearing data only after checking what account or settings information may be lost.
A shutdown, a restart and waking from standby are different symptoms. Identify which occurs, then check timers and connected devices before assuming a power fault.
If sound continues but the picture is black, first check whether the TV’s own menu appears. That helps distinguish an external-source problem from a display problem.