Help center
Explore answers and guidance, or contact us if you need further help.
Frequently asked questions
How can I check the content before subscribing?
Contact the team about the content you want and compatibility with your device before paying. Use the free 24-hour trial, available once per customer before purchase, to check your needs. Do not infer that a particular title, channel or picture quality is available from a service name or an illustrative image.
Which devices can I use?
All listed systems are supported, with the device model and suitable app checked before purchase; support for a system does not guarantee compatibility with every model or app. The listed systems and devices include Samsung, LG, Android TV, Google TV, Android Box, Android, iPhone, iPad, Amazon Fire TV, Fire TV Stick, MAG, Enigma2 and Windows.
Can I try the service before subscribing?
A free 24-hour trial is available once per customer and is activated before purchasing a subscription to try the service.
How do I find the right player for my device?
Check your device’s official store for an app compatible with its model and operating system. If compatibility is unclear, contact support with the model and system for suitable guidance before subscribing.
How do I obtain a subscription?
A free 24-hour trial is available once per customer and is activated before purchasing a subscription to try the service. The displayed package prices in euros are correct, and the store adds no fees to the advertised price. Payment methods are Vodafone Cash, InstaPay and PayPal. For payment in Egyptian pounds, the equivalent is calculated at the exchange rate at the time of subscription and confirmed with you before payment. The subscription is activated as soon as payment is confirmed, and its duration starts at activation. Subscription details are sent via WhatsApp.
How do I contact support after subscribing?
Technical support is available on WhatsApp 24 hours a day throughout your subscription. Email is also available for general enquiries.
Knowledge & guides
What Internet Speed Do You Need for a Smart TV? A Practical Guide to Reduce Buffering and Improve Viewing Quality
A speed test on your phone does not show what reaches the TV. Measure where you watch, then separate low speed from an unstable connection before paying for a faster plan.
Smart TV vs Android TV vs Google TV: What’s the Difference?
Smart TV is a broad category; Android TV and Google TV describe a platform and an experience. Start with the apps you need and the update support for the exact device.
How to Turn a Regular TV into a Smart TV: A Practical Guide to Choosing a Streaming Device
If the picture is still good, an external player may add the apps you need. Check the TV’s HDMI input, the player’s power needs, network access and app compatibility before buying.
Why Does a Smart TV Buffer Even When the Internet Seems Fast? A Practical Troubleshooting Guide
If video buffers despite a fast plan, first check whether it affects one app or every app. Then compare Wi-Fi with a temporary wired connection to isolate the cause.
4K vs HDR vs Full HD: What Actually Changes TV Picture Quality?
4K describes resolution; HDR describes a different part of image reproduction. The content, source device and TV must all support the features you want to use.
How to Install Apps on a Smart TV: Samsung, LG, Android TV and Google TV
The app-store path depends on the TV’s operating system and model. Identify the system first; an app being available on a phone does not guarantee a TV version.